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Customer Operations Associate — AI & Data Apprenticeship

Perifit recrute !

À propos

Perifit est une start’up de la « FemTech » qui allie créativité et technologie de pointe pour enfin offrir aux femmes les produits qu’elles méritent.

Depuis le lancement de sa sonde périnéale en 2018, l’entreprise a connu une croissance exemplaire, tout en restant profitable. Nous avons multiplié notre chiffre d’affaires par 100 depuis 2018 !

Il est temps de briser les tabous autour des fuites urinaires, de la fertilité, de l’allaitement, trop longtemps ignorés pour offrir aux femmes de vraies solutions, adaptées et efficaces.

Aujourd’hui notre premier produit distribué désormais dans tous les pays du monde, une sonde de rééducation périnéale, est considéré comme la sonde de renforcement périnéal la plus efficace, la mieux notée et la plus vendue sur le marché. Il a soigné déjà plus de 250 000 femmes. Plus de 90% de nos clientes recommandent Perifit et nous avons déjà créé une véritable communauté autour de nos produits! Notre deuxième produit, un tire lait portable, suit une trajectoire similaire.

Notre équipe est passée de 2 cofondateurs à plus d’une quarantaine de collaborateurs (50% H/F) en quatre ans, dans l’esprit d’une entreprise libérée, basée sur l’autonomie, la confiance, et la cohésion.

Chez Perifit, tout est fait pour vous faire adorer votre travail. Vous changez la vie de milliers de femmes chaque jour, au cœur de l’industrie innovante de la Femtech!

Nos valeurs chez Perifit (et nous en sommes fiers !) : FREEDOM – FEMINISM – STARTUP MINDSET – REAL IMPACT – NO EGO

Descriptif du poste

📋 About the role

Reporting to the Head of Customer Operations, you join the Customer Operations team as the primary connection point between our customers, our freelance support team, and our internal operations.

Your role sits at the intersection of customer support quality, operational efficiency, and AI-powered automation.

Day to day, you'll run operations, improve our tools and processes, and help us use AI more intelligently, from AI agents to Intercom (the platform we use to manage all customer conversations) workflows and data dashboards.

🛠 What you'll do

Customer Support Operations (Run)

  • Run daily customer support operations (email, chat via Intercom): prioritization, SLA awareness, and response quality check.

  • Support and enable the Support team: organize team meetings, review answers from our Customer Care team to ensure excellent CSAT.

  • Maintain macros/templates and keep our Help Center up to date to reduce contact volume in coordination with our Support team

  • Monitor Trustpilot reviews and bad CSAT scores: flag patterns, coordinate quality follow-ups.

  • Assist with refunds/returns/exchanges in Shopify following our playbooks and applicable regulations.

  • Escalate issues to the right teams when needed and follow through to resolution.

Data & Performance Tracking (Analyze)

  • Help the Head of Customer Operations track core KPIs: CSAT, backlog, contact drivers, first response time.

  • Contribute to building and maintaining dashboards in Metabase (our data visualization tool): visualize key metrics, spot trends, and surface actionable insights for the team: no SQL expertise required, curiosity is enough to start.

  • Analyze contact volume patterns to identify recurring issues and automation opportunities.

AI & Automation (Build)

  • Use Dust.tt (our internal AI platform) daily and contribute to designing and iterating on AI agents that augment team productivity: answer drafting assistance, QA checks, macro suggestions, escalation routing.

  • Help optimize Intercom AI features: tune auto-replies, improve workflow automation, maintain AI-assisted response quality.

  • Identify repetitive tasks in daily CS operations and prototype simple automation solutions (no-code / low-code mindset).

  • Document AI learnings, automation patterns, and standard operating procedures (SOPs) so the whole team can benefit from what you build.

Tooling & context: Intercom, Shopify, Orderdesk (dispatch orders), Metabase (dashboards), Dust (AI agents), 3PL environments (Hive, Shipbob: third-party logistics providers bridging merchants and end customers).

Profil recherché

  • 🎒 Experience: 1–2 years in Customer Care/Operations/Support (internship/alternance included) with a genuine appetite for learning and improving processes.

  • ✍️ Communication: outstanding writing in French and English, clear and empathetic tone.

  • 📊 Data: data-driven mindset: you're comfortable reading reports, building basic dashboards, or setting up a Google Sheets tracker; you use numbers to make decisions, not just describe them.

  • 🤖 AI mindset: genuine curiosity for AI tools and how they can improve day-to-day operations; you've experimented with Dust, ChatGPT, or similar tools and want to go further: you build, you don't just talk about it.

  • ⚙️ Execution: strong organization and prioritization in a fast-paced environment; detail-oriented without losing sight of priorities.

  • 💬 Collaboration tools: comfortable with Slack, Notion, or similar async tools.

  • 💪 Comfort with women's health topics (pelvic floor, vaginal health, postpartum recovery, female intimacy).

  • ➕ Nice to have: Shopify experience; familiarity with 3PL environments; exposure to no-code tools (n8n, Make, Zapier or similar).

  • 🇬🇧 Professional English (written and spoken).

Process de recrutement

  1. Quick intro call (fit & scope).

  2. Short operational case study.

  3. Final interview with stakeholders.

  4. References (if needed) and accelerated onboarding.

Informations complémentaires

  • Type de contrat : Alternance (12 à 24 mois)
  • Date de début : 14 septembre 2026
  • Lieu : Paris
  • Niveau d'études : Bac +4
  • Expérience : > 1 an
  • Télétravail ponctuel autorisé
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